Patient and Honest

I first met John Frantz in 2004 when I was hunting for my first home. It only took an introduction before John took my house-hunting task on his shoulders. We must have visited more than 50 homes before we found the right match for me. Throughout the process, John never tired. I received daily calls from John with abundant of houses to look. After a couple of months of searching, we found the house I fell in love with.

What I appreciated about working with John is that he never pressured me into buying a house I would not like. He was patient and made suggestions based on my needs, not his needs. He took his time to analyze the prices of the homes we saw, and made recommendations on whether it was wise to buy or to keep looking. I believe that is what customer service should be. He put good business ethics at the forefront of his values, and paid attention to his clients.

After nine years, John and I still do business together. As my property manager, John did everything to make sure the condominium association repaired my house in Lorton, which my neighbors’ water accident damaged in 2010. When the Condo association tried to give me trouble, John went to work taking the whole ordeal personally through a lawyer and ensured I was treated fairly and the house was repaired. He skillfully continues to manage my condominium.

I will never hesitate to recommend John to anyone. He is honest, ethical, and truly cares about doing the right thing all the time, and most of all, he cares about his clients, which he always considers family. –Papa Faal